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Samples Policy

New Clients

Our Mascot Holding Samples

We realise choosing promotional products over the internet can be difficult without first seeing the actual product that you want to order, so we are happy to provide samples on request, however, we do have several requirements. Due to expenses incurred (as we have to pay for the samples from our factories) and the large volume of requests that we receive, please note the conditions below.

  • We ask that you shop around first and compare products and prices. If you would then like to move forward with an order but need to check the quality of the item we are happy to provide samples for you.
  • There is a cost listed on each product page for samples. The maximum is 3 of any one style of product. An invoice will be issued and once paid we will order the samples in from the factory and send to you. We do not stock all samples in our office, so depending on the type of sample ordered it can take between 2 to 5 business days. You are welcome to contact us first to check on how quickly we can deliver your particular sample.
  • If you proceed with an order and return the sample, we are happy to credit this back against your order (excluding freight cost). Please note the credit will only apply to those items ordered and returned. Any other items not ordered are non-returnable for a credit. All Cross, Parker, Waterman or Sheaffer pen samples must be paid for before sending and are non-refundable under any circumstance.

We hope you can appreciate why we need to do this. We do want to make obtaining samples as easy as possible for you, but we also get a lot of people abusing this which adds greatly to the costs of the business, so we have needed to instigate this policy for new clients.

Existing Clients

If you are an existing client that has ordered from us previously, we have the following samples policy.

Maximum dollar value is $20 or two types of any one style of product. All samples provided free of charge are requested to be returned within a 21 day period otherwise they will be billed out to you at the 100 unit rate.

If more than two types of any one style of product, or the total sum of samples is over $20, we require payment of samples (at the 100 rate on the website). We are happy to credit this back if an order is placed and samples are returned. Please note though the credit will only apply to those items ordered and returned. Any other items not ordered are non-returnable for a credit.

All Cross, Parker, Waterman or Sheaffer pen samples must be paid for before sending and are non-refundable unless an order is placed and the sample is returned so it can be used as part of that order. Any pens not ordered are non-returnable for a credit.


The PromotionsOnly Team